How Can We Help You?
Have questions about your subscription, setup, or technical issues? Our support team is available 24/7 to ensure you have the best IPTV experience in Canada.
WhatsApp Support
Fastest response time
Email Us
info@liveiptvstream.com
Availability
24/7 Technical Support
Send Us a Message
Whether you're a new customer looking for a trial or an existing user needing technical help, fill out the form and we'll prioritize your request.
Direct Support
For faster service, use the WhatsApp button at the bottom-right corner.
Technical Issues
Include your device type and app name in the message for faster troubleshooting.
Frequently Asked Questions
Please read these answers before sending a support request.
Most orders are processed as quickly as possible. Please check your email inbox, spam, junk, and promotions folder. If you still do not see anything after a reasonable time, contact us and include your order number.
Not always. In many cases, the issue comes from the player app and not the subscription itself. Please try another supported app such as TiviMate, IBO Player, or HOT Player.
Our system is constantly updating; however, some channels may not provide complete guide information. Most popular channels will display accurate and up-to-date schedules as expected. If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
No. We provide the IPTV subscription and login credentials. You can use any compatible player app supported by your device.
First, try a different player app. Some apps may have issues with VOD content while live channels continue to work normally. If there is a known issue, we will post an update on this page.
Please double check the following:
- Username
- Password
- Portal / server URL
Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended.
This depends on the package you purchased. Please use the number of devices included in your plan. Using more devices than allowed may cause connection issues.
Please visit the Installation Guide page from the main menu. It includes setup steps for supported devices and apps.
Please include:
- Your order number
- The email used at checkout
- Your device name
- The app you are using
- A short description of the problem
- A screenshot if possible